D-EXY is the young person's digital division of Therapeutic Counselling Services and is a psychological wellbeing and counselling organisation which provides a range of confidential, professional therapeutic services.
For this organisation to provide our professional services it is necessary to ask every user for personal information which we must keep as a record of our working contract with each service user. The organisation only asks you for personal information for legitimate purposes of providing our therapeutic services and limits the information which it records to that which is relevant and limited to the support we provide.
Your personal information is not shared with any other organisation or individual outside of this company and does not leave the jurisdiction of the UK. The information we keep is the minimum amount necessary for providing our services. The information is protected by keeping it in secure electronic files which are only accessible to staff within this organisation who have been given the required authority. Records of your sessions are kept in a specialist encrypted format and only the person who works with you has the authority to record and revisit these files. The organisation’s clinical manager and the data controller have access to these files and in special circumstances will examine these records for purposes of quality assurance.
Your data will be stored for 12 months and then archived for a further 12 months after which your data will be deleted from our systems and no record will be retained.
The monitoring of how your personal information is processed, recorded and securely stored is done by the organisation’s Data Protection Officer. This person is appointed to ensure that every person in the organisation adheres to the policies which apply to the security of personal information within Therapeutic Counselling Services and each of its divisions.
If you require legitimate access to your personal information or if you have a complaint about how the organisation records and stores these data, you can contact the Data Protection Officer directly by emailing firstname.lastname@example.org or telephoning 03302 020283 and asking for the organisation’s Data Protection Officer.
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your data, you have the right to complain to the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113 or go online to www.ico.org.uk/concerns
Last updated January 10, 2024
The privacy notice for TCS Group ('Company', 'we', 'us', or 'our') describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:
- Visit our website at www.d-exy.com, or any website of ours that links to this privacy notice
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at email@example.com.
D-exy, young people privacy notice and data information
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the following key point or by using our table of contents below to find the section you are looking for.
Summary of Key Points
What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with TCS Group and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information?
We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.
Do we receive any information from third parties?
We may receive information from public databases, marketing partners, social media platforms, and other outside sources.
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
In what situations and with wich parties do we share personal information?
We may share information in specific situations and with specific third parties.
How do we keep your information safe?
We have organisational and technical procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat out security and improperly collect, access, steal, or modify your information.
What are your rights?
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights?
The easiest way to exercise your rights is by filling out our data subject request from Available ere, or by contacting us We will consider and act upon any request per application data protection laws.
1. What information do we collect?
Personal information you disclose to us
In short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services when you participate in activities on the Services, or otherwise when you contact us.
Personal information provided for you
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
contact or authentication data
When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
data about a person's sex life or sexual orientation
information revealing race or ethnic origin
information revealing religious or philosophical beliefs
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information collected from other sources
In Sho: We may collect limited data from public databases, marketing partners, and other outside sources.
To enhance our ability to provide relevant marketing, offers, and services to you and update our record, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data) Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.
2. How do we process your information?
In short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and comply with the law. We may also process your information for other purposes with your consent.
Reasons for processing your information
We process your personal information for a variety of reasons, spending on how you interact with our Services, including:
To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
To deliver and facilitate the delivery of service to the user. We may process your information to provide you with the requested service.
To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
3. When and with whom do you share your personal information?
In short: We may share information about specific situations described in this section and/or with the following third parties.
We may need to share your personal information in the following situations:
Business Transfers. We may share or transfer your information in connection with or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. How long do we keep your information?
In short: We keep your information for as long as necessary to fulfill the purpose outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in the notice will require us to keep your personal information for longer than the period in which users have an account with us.
When having no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example,e, because your personal information has been stored in backup archives), then e will securely store your personal information and isolate it further processing until deletion is possible.
5. how do we keep your information safe?
In short: We aim to protect your personal information through a system of organisational and technical security measures.
Keeping your information safe
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information in the process. However, despite our safeguarding and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at our own risk. You should only the Services within a secure environment.
8. Do we make updates to this notice?
In short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
Updates to Notice
We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date and the updated version will be effected as soon as it is accessible. If we make material changes to the privacy notices, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
6. what are your privacy rights?
In short: You may review, change, or terminate your account at any time.
Terminating your account
If you would at any time like to review or change the information in your account or terminate your account, you can:
Log in to your account settings and update your user account.
Or follow to this page - www.d-exy.com/delete-my-account
Upon your request to terminate your account, we will deactivate or delete your account and information from our active database. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms, and/or comply with applicable legal requirements.
If you have any further questions, you may email us at firstname.lastname@example.org.
Most web browsers and some mobile operating systems and mobile applications include Do-Not-Track ('DNT') features or settings you can activate to signal your privacy preferences and not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
7. Controls for do-not-track features
If you have any questions or comments about this notice, you may email us at email@example.com or by post to:
1 Kilmartin Place
Uddingston G71 5PH
9. How can you contact us about this notice?
Submitting a data rquest
You have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please submit a request by emailing us at firstname.lastname@example.org